Policies

Prices, specifications and availability are subject to change without notice. We reserve the right to correct typographic, photographic and/or descriptive errors.

Shipping:

Orders are shipped Monday thru Friday. In off-peak times orders are usually shipped in 1-2 business days. During on-peak times turn around time is usually 2-4 business days. Once payment is received and order is shipped, product will normally be received in 5-7 business days.

We only ship to the contiguous 48 states and to Alaska and Hawaii. There is one exception to this rule-it is permissible to ship tents to Canada.

Exchange/Refund Policy

For a more prompt exchange/refund, Please keep your invoice!

For safety reasons, ammunition and other hazardous materials cannot be returned.

If it necessary to return merchandise for an exchange/refund, all merchandise must meet the following conditions:

Returned in original packaging
Copy of invoice enclosed with merchandise
Enclosed a brief letter of explanation
A $10.00 exchange fee must accompany merchandise returned for exchange
Merchandise returned for refund is subject to a 15% restock fee
All returns must be prepaid;

No COD's accepted

If the merchandise you wish to receive is out of stock, a refund/credit will be issued promptly. All returns for refund paid by credit card will receive a credit to the credit card.

Any questions concerning an exchange/refund should be directed to our customer service department at 402-791-2090. If merchandise you receive is defective, call our customer service department for instructions.

For a prompt exchange/refund, return all merchandise to:

Green Supply
3059 Audrain Rd. 581
Vandalia, MO 63382
ATT: Customer Service

Backorders:

Unfortunately, there will be times when a backorder happens. The backordered items will be shipped as soon as available. In the event that the customer cannot wait, please contact us to cancel your order at heartlandswo@hotmail.com. Customer satisfaction is our primary goal.

Restricted Items

Heartland’s World Outfitter offers some products that may be restricted by Federal, State and/or Local laws. We do not authorize the right to purchase any product that may be restricted in your area. Please check your local laws before ordering.

You must be an adult of at least 21 years to purchase certain products such as air guns, ammunition, black powder products, knives or reloading components. Under Federal law 18 U.S.C. 922(D)(1)-(9), persons with a legal disability are also restricted from purchasing certain products.

When you purchase any of our products, you accept full responsibility to comply with all regulations that apply. You also warrant that you have read this information, are an adult and have no legal disability that would preclude you from purchasing Restricted Items.

Terms and Conditions

If you continue to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Heartland's World Outfitter’s relationship with you in relation to this website.

The term "Heartland’s World Outfitter" or "us" or "we" refers to the owner of the website. The term "you" refers to the user or viewer of our website.

The use of this website is subject to the following:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.
Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Heartland’s World Outfitter’s prior written consent.

Privacy Policy

Heartland’s World Outfitter is committed to ensure that your privacy is protected. When asked to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

Heartland’s World Outfitter may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from November 15, 2007.

What We Collect

We may collect the following information:

name and job title
contact information including email address
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What We do with the Information Gathered

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional email about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail.
We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can customize its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps analyze data about web page traffic and improve our website in order to customize it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Websites

Our website may contain links to visit other websites of interest. However, once you have used these links to leave our site, we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling Your Personal Information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by emailing us at heartlandswo@hotmail.com.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please e-mail heartlandswo@hotmail.com.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us as soon as possible, at the above address. We will promptly correct any information that is incorrect.